FAQ

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Shipping & Delivery

How fast can I receive my new look? We know you're excited to wear your new hair! We offer three reliable shipping methods for our U.S. customers:

• Express Shipping (3-6 business days): $20.00 – For those urgent hair transformations.

• Standard Shipping (7-14 business days): $10.00 – Our most popular and balanced choice.

• Free Shipping (7-14 business days): $0.00 – Available on qualifying orders for the best value.

Is the shipping discreet? Yes! We value your privacy. All HaloLockey orders are shipped in plain, unmarked packaging so only you know what's inside.

Can I track my order? Absolutely. Once your order ships, you will receive a tracking number via email to follow your package's journey.

Product & Maintenance

Can I style my wig with heat? This depends on the material. Our Human Hair and Heat-Friendly Synthetic wigs can be styled with low heat. Please check the specific product description for heat limits to keep your locks healthy.

How do I choose the right color? We strive to display our colors as accurately as possible. However, due to different monitor settings, we recommend checking our "Customer Gallery" to see how the colors look in natural light.

Returns & Exchanges

What is your return policy? For hygiene reasons, we only accept returns on wigs that are unworn, uncut (lace intact), and in their original packaging within 30 days of delivery.